Privacy

What this covers

This site, digitalumbrella.io, and TNA Pro, the application at app.digitalumbrella.io.

This website

The site sets no cookies, runs no analytics, and loads nothing from a third party — fonts are served from our own domain rather than a font CDN, precisely so that visiting this page does not announce you to anyone else. There is no tracking to opt out of because there is none to begin with.

Standard server request logs are retained for a short period for security and troubleshooting.

TNA Pro

When your team uses TNA Pro, you enter information about your own customers and engagements. That content belongs to you. We process it to run the service and for no other purpose. We do not sell it, we do not use it to train models, and we do not use one customer's data to improve what another customer sees.

Accounts hold a name and email address, held to sign you in and to identify who changed what.

Where it is held

On Amazon Web Services, in the United States, encrypted at rest and in transit. Each customer's data is separated at the storage key, so a query cannot cross from one organisation to another.

How long

For as long as your subscription runs. After it ends, your data is retained for 30 days so you can export it or change your mind, then deleted. You can ask us to delete it sooner and we will.

Who else touches it

Amazon Web Services, as our hosting provider. If a customer subscribes through AWS Marketplace, AWS also handles that transaction and tells us the subscription's status. No one else.

Your rights

Ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Write to privacy@digitalumbrella.io and we will respond within 30 days.

Changes

If this changes materially, we will say so here and tell subscribers directly rather than quietly editing the page.